1. Where do we ship from?

We ship from 4900 Naphill Rd, McKinney, Texas.

We wholeheartedly dedicate all our efforts and resources to serving the U.S. market, aiming to deliver exceptional services to our esteemed American clients.

At present, we regret to inform you that our Linen Handbag products are exclusively available for shipment within the United States.

2. About our shipping cost

We are thrilled to offer complimentary UPS Express shipping on all orders exceeding $50.

For orders below $50, a fee of $5 will be applied to cover the shipping expenses.

Note: The sales tax is the responsibility of the customer and is not borne by the merchant, thank you for your understanding.

3. About our delivery time

Our delivery time is 7-12 business days.

The deatils are as follows:

-Innovatstorm.com’s hours of service are Monday-Friday/8:00 AM-5:00 PM (CST).

-Our order processing time is 1-3 business days.

-Orders placed after 5:00 pm on Friday will be processed by 8:00 am the following Monday.

-Orders are not processed on weekends.

-Shipping time is 6-9 business days.

4. About the packaging

We ensure that our Linen Handbag is carefully enclosed within dual-layered waterproof plastic bags.

After receiving the Linen Handbag, if the damage is found (such as fading, drawing, breaking, wear and tear, etc.), please email us via [email protected], and we will offer a return or exchange for you.

For details, please view the Return Policy page.